Union Home Minister Rajnath Singh launched Emergency Response Support System (ERSS) for Himachal Pradesh at Mandi on Nov 28, 2018.
• Himachal Pradesh is the first state to launch the pan-India single emergency helpline number 112.
• It was launched under Emergency Response Support System (ERSS) project.
• The Central Government has allocated Rs 321.69 crores under Nirbhaya Fund for implementation of ERSS Project across the country.
• Nagaland launched the “112” helpline soon afterwards, becoming the second state in India to do so.
Single and Integrated Helpline:
• On the lines of USA’s 911, the helpline 112 is a single helpline for any kind of emergency.
• It will connect to Police (100), Fire (101), Health/Ambulance (108), Women Helpline (1090) and other helplines to provide emergency services via single number – 112.
• This will eliminate the need to remember multiple numbers for different kinds of emergency.
• The 112 Helpline will connect with the various services like Police, Fire, Ambulance through an Emergency Response Center (ERC) in the State.
• Himachal’s ERC is in Shimla, while Nagaland’s is in Kohima.
• There is also a network of District Command Centers (DCC) covering the entire states. (10 in Himachal, 3 in Nagaland).
Website and Mobile App:
• Along with the helpline number 112, an ERSS state website was also launched.
• Moreover, an emergency mobile app “112 India” has been made available on Android and Apple store.
• The 112 India mobile app is integrated with Panic Button of smartphones.
• To ensure safety of women, a SHOUT feature has been introduced in ‘112 India’ mobile app to seek immediate assistance from registered volunteers in the vicinity apart from the immediate assistance from Emergency Response Centre. The SHOUT feature is exclusively available to women.
• The ‘112 India’ mobile app will be subsequently rolled out in all States & Union Territories to help people across the country access the unified emergency services.